So when you write an e-mail, with no intentions of being rude or angry or anything whatsoever, with just the sole intention of passing on a message, it can lead you to trouble. And I am sure you have all experienced this too just like me.
You receive an e-mail and when you read it, the message is read with your current frame of mind, not with the frame of mind of the author. Therefore chances of you thinking that the person on the other end of the computer is rude, mean, arrogant, sweet, nice, innocent and so on and so forth.
Is that not annoying? That your words printed black and white on the screen with very little emotions attached to it can evoke such personality analysis? This would never happen if the same discussion took place over the phone. I know it is even better in person but who has the time nowadays to go and meet people (argh @ the world we live in).
This applies to chatting too.
I guess this is when the smiley emoticons come in our favor and help us out a bit. But some people abuse the use of smiley's too. Smiling too much can never hurt though, well, most of the times at least.
Keep smiling and always think and read many times over the e-mails you send out. However innocent your intentions are people can always misinterpret it giving themselves the benefit of the doubt.